Frequently Asked Questions
We’d love to be your partner along your journey towards vibrant health! Please review frequently asked questions listed below and feel free to contact our staff for any other questions via email or phone.
If you’re tired of shuffling from doctor to doctor without ever getting to the root of your chronic health issues, and if you want to optimize your health holistically through sound lifestyle modifications, advanced lab testing and mind-body techniques without unnecessary medications, then our program may just be what you’ve been looking for all along. Just know that it takes a serious commitment to make the lifestyle changes necessary to transform your health once and for all.
As a prospective patient, you may wonder about additional costs not included in our program fee. We know that you’ve likely been to other providers before that may have already run lab tests. That’s why during our comprehensive intake consultation, we will review any existing lab results – so that we can determine if additional, more advanced lab testing is needed to confirm a diagnosis. In terms of supplements, we may recommend certain pharmaceutical-grade supplements for a limited time to support your body’s innate healing process. But long-term, we believe that supplements can’t make up for a poor lifestyle – so our intent is to get you off supplements and unneeded prescription meds as soon as possible.
During the free health assessment, we’ll determine whether partnering with our team is the best next step for you. We’ll go over any questions you may have about our approach, and how it differs from what you’ve tried before – so you feel comfortable about the journey ahead.
Ahead of the initial paid appointment, you will complete our extensive background history forms so that we can properly review your history and lab results ahead of your appointment.
During the appointment, we will together review your completed intake form, medical history, current and past lab tests – as well as any medications taken, so that we can arrive at a baseline assessment of your overall health and nutritional status. If needed, we may decide on more advanced lab tests to confirm (or rule out) a specific diagnosis, so we can create a personalized treatment protocol.
Scheduling & Visits
During your initial consultation, Dr. Sood will carefully review and discuss your medical history as well as perform any needed physical exams. If you are a good candidate for our services, Dr. Sood will discuss the necessary lab tests and schedule your follow-up appointments.
The initial consultation is US $595. If we decide that a package is a good fit, this fee is applied towards the package
If you are NOT an in-state resident, your initial visit at Kaya Health & Wellness must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.
Patients have unlimited email access with our Kaya Health & Wellness provider team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the patient schedule a phone, telemedicine or in person visit instead of responding via email.
There is a 24-hour cancellation policy for all appointments with an Kaya Health & Wellness doctor, health coach, or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file.
No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 to the card on file.
Billing & Insurance
For many of our patients, we can take the place of a primary care physician. Because you can message us online during business hours, we are often able to take care of acute requests. For example, prescribing an antibiotic for a minor infection such as a sinus infection.
It is important to note the following however:
- We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.
- We are not available for same-day acute emergency appointments, please call 911 or your primary care doctor.
- We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.
The cost of any services provided by Kaya Health & Wellness which are not included in the episode of care fee will be billed to you directly.
Non-Kaya Health & Wellness medical expenses such as lab tests and prescription medications may be covered by a member’s health insurance plan per that plan’s rules.
Kaya Health & Wellness will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.
We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.
- Most lab tests ordered by a Kaya Health & Wellness physician will be billed directly to your insurance by the lab.
- Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through Kaya Health & Wellness.
- The specific tests ordered will be personalized to you based on your initial evaluation with an Kaya Health & Wellness doctor and may include blood saliva urine or stool testing.
- We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
- You are under no obligation to purchase any specialty testing.
- Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your Kaya Health & Wellness physician.
- At home test kits: If a lab test kit is mailed to you by Kaya Health & Wellness, you will be charged the day the kit is mailed.
- If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national labs – however, including Bioreference, which is a lab often used by Kaya Health & Wellness Health because of their favorable pricing policies for patients.
Take The First Step Today On Your
Journey Back To Health
Do you have questions about our program and starting your path back to health? Our patient coordinator is standing by, happy to answer any questions you have to determine if Kaya Health & Wellness is right for you.